Association of Personal Injury Lawyers
A not-for-profit organisation representing injured people

Can The Spam!

We have all been hounded by cold calls and spam texts trying to persuade us to claim compensation for an injury - often when we are not even injured. You may be familiar with some of the situations in our cartoon below.

Cold calling for personal injury claims exploits vulnerable people. It is tasteless and intrusive. It generates the false perception that obtaining compensation for personal injury is easy, even when there is no injury.

Former justice minister Dominic Raab has told Parliament that there is a cost to society from the ‘substantial industry that encourages claims through cold calling and other social nuisances and which increases premiums for customers’.

We agree.

Solicitors are already banned from making cold calls and sending nuisance text messages, and rightly so. But claims management companies (CMCs) are not banned from using cold calling and texting to drum up business in personal injury claims. We think they should be.

If you’ve had an unwanted call or text about a personal injury claim get in touch with APIL. Just let us know as much of the following information as you can:

  • Did you receive a call or text?
  • Was it an automated message or were you connected to a person?
  • What was the phone number you received the call/text on?
  • Have you been registered with the TPS for more than 28 days?
  • What was the phone number, or was it withheld?
  • What was the name of the company?
  • When did you receive this call?

This information will be reported to the Information Commissioner’s Office (ICO). The ICO may need your personal details during its investigation into your complaint so please let us know if we have your permission to pass on your phone number or email address or postal address.

Twitter: @APILCanTheSpam


Email: [email protected]

Phone: 0115 943 5400

Help us to CAN THE SPAM!

Read press release here