BACKGROUND From 2010 onward, a series of policy decisions fundamentally undermined access to justice for injured people. During this time, the need to provide full redress to people whose lives are often devastated by needless injury has been overshadowed by a narrative which has focused on the need to protect businesses, safeguard insurance companies’ profit margins and control spiralling insurance premiums. The fact that the very purpose of insurance is to compensate people for their injuries has been conveniently forgotten. Meanwhile injured people, and their representatives, have been the subject of rhetoric which is based on misinformation, misunderstanding and unfounded vitriol. These developments have contributed to a justice gap which leaves injured victims without the support they need. This report presents key findings from APIL’s research on this growing problem, revealing the scale of the justice gap; how it is widening; and the impact on victims and society. PAGE 3
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