In conjunction with:
People you deal with as PI lawyers are often going through difficult circumstances. They want to know that you care but there are dangers in getting too sucked into emotions, and sometimes you will need to be direct and assertive.
This session will cover:
- Taking ownership of situations and providing reassurance without over-committing
- Showing that you care whilst remaining professional and avoiding getting too involved
- Why ‘telling’ people what you want, though occasionally necessary, should not be your default style of influencing
- Using questions to understand, build empathy and help people see solutions for themselves
- Dealing with different types of people to ‘get on their wavelength’
- How best to deal with people who become emotional (upset, frustrated, or angry)
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This webinar is part of a ten-webinar series. Each webinar can be viewed alone, or as part of the series.
The full series includes:
Supervising and managing people for high performance and development
Developing essential communications skills
Delivering excellent service and achieving client satisfaction under pressure
Managing your time more effectively when working under pressure
Stress, anxiety and resilient responses
Balancing empathy and assertiveness to deal with challenging situations
Developing negotiation skills to manage conflict
Time recording - Why all lawyers need to fully and honestly record all their client matter-related time
Learning from delegated tasks and feedback, for performance & progression
Identifying and managing risks to you and your firm
To book the whole series online, please visit https://www.apil.org.uk/training/apil-soft-skills-workshops-whole-bundle
If you'd prefer to be invoiced, please email [email protected] and invoice can be raised.
Live or on-demand
We encourage all attendees to watch the webinar live - this gives people the opportunity to ask questions and participate in polls.
All people registered for the webinar will automatically be emailed details to view the online recording following the webinar, whether you view live or not. Recordings are available to view for up to six months.