Association of Personal Injury Lawyers
A not-for-profit organisation representing injured people

New demands for cold calling ban as peers debate Financial Guidance and Claims Bill

05 Jul 2017
APIL news

Peers have been urged to put a stop to the epidemic of cold calling for personal injury claims when they debate the Financial Guidance and Claims Bill on Wednesday.

The Bill, which deals with the regulation of claims management companies (CMCs) has been described by lawyers as a ‘missed opportunity’ to tackle the scourge of cold calling and spam texting which encourages people to make personal injury claims, even when they are not injured.

“We are plagued with around 51 million unsolicited calls and texts a year from CMCs which are already regulated,” said Brett Dixon, president of the Association of Personal Injury Lawyers (APIL).

“We have been calling for a ban on the practice for years. A recent YouGov survey found that 67 per cent of people would support such a ban*. Insurers’ representatives have recently agreed to the need for a ban. There was even a commitment in the Conservative Party election manifesto to consider a ban. Yet this Bill falls short in delivering what is really needed.

“Solicitors are already banned from cold calling for personal injury, and rightly so,” said Mr Dixon. “But CMCs are not, and it is time this changed.

“Cold calling exploits vulnerable people,” he went on. “It is tasteless and intrusive and generates a false perception that obtaining compensation is easy, even when there is no injury.”


Notes to editors:

Past press releases

Public wants ban on injury compensation calls and texts , 08 Sep 2021
Action needed now to stop the misery of needless injuries, 04 Aug 2021
Injury Prevention Week: it’s common sense!, 02 Aug 2021
Principle of openness 'undermined' by plans for patient safety probes, 14 Jul 2021
Seriously injured people are “not canny investors” hears justice committee, 10 Jun 2021
Whiplash injury compensation slashed, 03 Jun 2021
Government must act now on bereavement damages law, 14 May 2021
New leader calls for fairness for injured people , 14 May 2021

More past press releases

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