A not-for-profit organisation
committed to injured people
A not-for-profit organisation
committed to injured people

Public wants ban on injury compensation calls and texts

08 Sep 2021
APIL news

An outright ban on phone calls and texts touting for personal injury compensation claims would have overwhelming support from the public, research published today (8 September) reveals as campaigners urge the Government to take action.

“Today marks the third anniversary of the Government’s introduction of measures to curb the practice, which we warned at the time would not work,” said Mike Benner, chief executive of the Association of Personal Injury Lawyers (APIL) which commissioned the research by YouGov*.

“Injury calls and texts have still been the biggest cause of complaints to the Information Commissioner’s Office in the last three years – and each year by a considerable margin,” he said.

Ninety-three per cent of UK adults think there should be a total ban on calls and texts about personal injury compensation claims. The figure rises to 97 per cent among the 29 million UK adults who received such a call or text in the last year.

“Nine out of ten people feel annoyed, angry, anxious, disgusted, or upset when they receive a call or text about making a claim for compensation for an injury. It is no surprise with such strong emotional responses, that the people of this country want this practice to end,” said Mr Benner.

“It generates the false perception that obtaining compensation is easy, even when there is no injury. It brings an often very serious issue – needless injury and the need for redress - into disrepute,” he explained.

“Solicitors are banned from cold calling for personal injury claims and we fully support this. Unfortunately, claims management companies are still free to contact people provided they have given consent. Both plain common sense and this research tell us that no-one will agree to be called about a personal injury claim.

“An opportunity was missed to impose a proper ban on these tasteless and intrusive calls and texts, but it still could be put right”.


Notes to editors:

  • * Cold Calling and Personal Injury YouGov report, commissioned by APIL is attached. All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2.068 adults. Fieldwork was undertaken between 21-22 June 2021. The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 18+)
  • The Government introduced what it described as ‘tough new measures to end the blight of nuisance calls’ in the Financial Guidance and Claims Bill, which came into force on 8 September 2018.
  • Mike Benner is available for interview.
  • For any enquiries, please contact APIL’s communications manager, Jane Hartwell, on t: 07541 490988 e: [email protected] or APIL’s press and communications officer Iman Anthony on t: 07808 768623 or e: [email protected]
  • The Association of Personal Injury Lawyers (APIL) is a not-for-profit organisation which has campaigned for the rights of people injured through no fault of their own for more than 30 years. Our vision is of a society without needless injury but, when people are injured, a society which offers the justice they need to rebuild their lives.

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